Because to create products that serve everyone, we believe in including everyone. Of course, every employee's experience is different but we recently spoke with former Apple "specialist"AlbertAdolphusto find out what it wasreally like for him: Time at Apple: I worked for Apple in a Connecticutstore from October 2010 through May 2012. Learn more about the E-Verify program (Opens in a new window) . Based on 88 salaries posted anonymously by Ontario Power Generation Technical Training Specialist employees in Strathroy, ON. Save someone's day. Come to us in your pursuit of success. Based on 3781 salaries posted anonymously by ICF Human Trafficking Training And Technical Assistance Specialist employees in Charles City. The calendar has turned to March and Apple is rumored to have at least three product announcements planned between now and the end of April, including a 15-inch MacBook Air, a new Mac Pro tower, and a new iPhone 14 color option. Salary information comes from 13 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. You maintain composure and customer focus while troubleshooting and solving issues. Youll need to be flexible with your schedule. We will work with applicants to make any reasonable accommodations. It lasted 10 days and was always closely monitored by a manager and a store lead employee. Apple technicians often work on their own to diagnose and repair devices, so they need to be able to work independently to complete their work. After submitting my application it was a waiting game. Apple Specialist (Current Employee) - Boca Raton, FL - July 30, 2022. What it's REALLY like to work in an Apple store:You get to work with really creative people. If you cant take an Apple Certification exam, either using standard testing equipment or within the standard exam duration, the Apple Certification Program makes all reasonable efforts to accommodate you. Just fill out the form or call us directly on, By using this form I agree for Influential Software to store and handle my data, and to contact me about IT training services. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) . There is tons of support when needed and the training/onboarding process is great. Coolest thing that ever happened on the job: The coolest thing was also the most touching thing I experience while working there. After concluding the final interview I was informed that I had made the cut, and would be starting with the company the following week. They can also help businesses to develop and implement best practices for protecting their data. If you dont pass the exam on the first try, you can purchase another exam and retake it after 14 days. Discover even more benefits of doing what you love. Average Apple Technical Specialist hourly pay in the United States is approximately $17.06, which is 30% below the national average. Every day I would interact with people; young and old, rich and poor, and from all walks of life with different needs, wants, and budgets. Users can demonstrate their competency with two new exams and earn certification from Apple. Demand for skilled support and technical staff within the enterprise is growing, with jobs in computer and information systems in particular projected to grow faster than the average for all occupations from 2020 to 2030.1 As companies expand their use of technology, employees are demanding to use iPhone, iPad, and Mac at work, resulting in an increased need for IT professionals skilled in supporting and managing Apple products. Records the default button state of the corresponding category & the status of CCPA. A selection of macOS tips to make your Mac life a more effortless experience. Come eager to listen and learn from your team, your mentors, and your customers. We're committed to being your source for expert career guidance. Regardless of the situation, your communication skills can help you be an effective technician. TECHNICAL EXPERT APPLE STORE INTERVIEW | QUESTIONS ASKED | APPLE RETAIL 2021 3,464 views Aug 21, 2021 115 Dislike Share Save Pilot MB Technical expert questions asked during the interview.. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Thanks to her teams help and extra tech training, she got to know our products inside out. At Apple, base pay is one part of our total compensation package and is determined within a range. Ability to assess customers support needs when they arrive, then provide solutions or refer them to other team members, Flexibility to regularly rotate through different technical specialities and skill sets, Ability to thrive on change as products evolve. This might include experience with the Mac operating system, the iPhone, the iPad, and the various applications that are available for these devices. Both full-time and part-time jobs are available. They will also learn about the software and hardware they will use on a daily basis. NOW WATCH: The 6 best new features coming to Apple computers. Review information and details about the policies, terms, and conditions for Apple training programs. When I worked at Apple, Geniuses were sent on an all-expenses-paid business trip for 14 days to Cupertino, California, for Genius training camp. Based on 4 salaries posted anonymously by Nokia Technical Manager employees in Dusseldorf, Germany. Of course, every employee's experience is different but, we recently spoke with former Apple "specialist". Through its Community Education Initiative (CEI), Apple will provide scholarships to cover the cost of the exams for participating students at its CEI partner institutions. The average salary for a Technical Training Specialist is 64,558 per year in Strathroy (Canada). Recertification exams for unexpired certifications cost $49. As an Apple Certified Trainer, you're equipped to provide training with the skill and professionalism that Apple studentsexpect worldwide. Add to Favourites IN-Technical Specialist. The energy on these days rocked my world. Filter our Apple training by your desired technology. You may be communicating with customers about technical issues or non-technical issues. Apple is a drug-free workplace. You also have the option to opt-out of these cookies. This type of selling opened my eyes to the importance of treating all my customers equally, all with compassion, no matter what the circumstance. iOS 17 Wishlist What Do We Want to See? The certification exam fees are waived for businesses that have been approved to be an Independent Repair Provider. 2023 They may also move into management positions. This cookie is installed by Google Analytics. You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video, and music projects. When a customer needs assistance, you quickly assess their situation. After completing an estimated 14 hours of learning content, users can take an exam to earn the Apple Certified Support Professional certification. The mob used the electronics in the store to play music and record their dance routine. This cookie is set by GDPR Cookie Consent plugin. However one memory that sticks out above the rest was when a flash mob broke out in the middle of the store. When a customer needs assistance, you quickly assess their situation. To maintain your certification, you must uphold a high standard of preparedness, and you may need to be recertified at Apples discretion. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Apple technicians solve problems by identifying the issue, researching possible solutions and implementing the best solution. I filled out Apple's online application, which consisted of a series of questions that I suppose helped them determine if I was "Apple material.". The second level of training in the IT series is the Apple Deployment and Management course, which covers how to configure, manage, and secure Apple products using mobile device management (MDM). In this role, I try to be that person for others., Melissa considered herself more of a people person than a tech person, but after joining Apple, she had the confidence to learn something new every day. US Bureau of Labor Statistics, Computer, and Information Systems Managers. Necessary cookies are absolutely essential for the website to function properly. Reason for leaving: I left in the summer of 2012 due to an opportune business internship in California. Whether youre helping customers get started with the Mac or finding answers to their questions about other Apple devices, youre ready to share knowledge and provide exceptional assistance. Job training: Apple has a specially designed training program for all new employees, referred to as "Core" training. Apple's AR/VR headset is coming soon with eye- and gesture-tracking, dual 4K displays, M-series chips, and more. Apple Technical Specialists also help ensure that all of Apples devicesfrom iPhones to Mac computersare compatible with each other. Come eager to listen and learn from your team, your mentors and your customers. As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. When a customer needs assistance, you quickly assess their situation. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. I will never forget them. When youre authorized or certified in your area of business or expertise, you also represent Apple. Quoting from the latest DigiTimes industry report: TSMC's N3E (3nm Apple plans to make the iPhone 14 and iPhone 14 Plus available in Yellow this spring, according to a Weibo post shared by Japanese blog Mac Otakara. Apple Technical Specialists are the people who make sure that Apples products work as advertised. Most of those employees agree that the 39-year-old Cupertino, California-based tech giant is a great place to work. You can search for people who have earned an Apple certification in the the Apple Directory on Credly. Another perk of working there: Customers love Apple, so my days were often pleasant. Get startedand submit your resume. After customers purchase our products, youre the one who helps them get more out of their new Apple technology. Choose your path In the US alone, Apple has 265 retail stores across 44 states. The cookie is used to store the user consent for the cookies in the category "Analytics". Apple technical specialists need the following skills in order to be successful: Technical skills: Technical skills are the abilities to use software, applications and tools to complete a task. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone, and iPad devices. Average salary for ICF Human Trafficking Training And Technical Assistance Specialist in Charles City: US$66,420. Youll gain more technical expertise through mentoring from experienced Genius technicians, and youll grow professionally through development from store leadership. The next 10 days were essentially "Apple boot camp." We also provide our own trainer-developed courses and bespoke courses to meet any requirement. Course List macOS Support Essentials 12 (Monterey) APL-MAC101-112 macOS Support Essentials 12, the official course for macOS support, is a top-notch primer for anyone who needs to support, . Either way, youll combine your passion for technology with your own personal touch to help reconnect our customers with the Apple experiences they love. Both full-time and part-time jobs are available. These cookies will be stored in your browser only with your consent. Attention to detail can also help technicians troubleshoot problems and identify the source of issues. Do you love how it feels to help others? Both full-time and part-time jobs are available. Check your badge on Credly for specific expiration dates. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support - developing strong, positive relationships with Apple. The work environment for an Apple technical specialist is usually in an Apple Store. Come eager to listen and learn from your team, your mentors, and your customers. When a customer needs assistance, you quickly assess their situation. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Youre supporting people. Find available Technical Support and Customer Support roles Learn about Apple Support Advisors Apple Store Support Eligibility to earn a badge varies by geographical area and is determined by Apple and Apples partners. Apple Technical Specialists typically start out in entry-level positions and then move up to senior-level positions. Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. To become Apple certified, you have to jump through some hoopsspecifically, you must successfully complete Apple's Macintosh Service Certification Exam and the Mac OS X 10.8 Lion . Copyright They test new features, investigate bugs and glitches, and provide feedback to engineers about how well these features perform in real-world scenarios. OWC Thunderbolt Go Dock - Perfect for New MacBook Pros! Top editors give you the stories you want delivered right to your inbox each weekday. A woman in tears came into the store because she had dropped her phone in the water. Working as a Technical Specialist at Apple in US: 417 Reviews | Indeed.com Start of main content Apple 73 4.1 Write a review Snapshot Why Join Us 11.7K Reviews 2.9K Jobs 100.8K Salaries Benefits 316 Q&A Interviews 51 Photos Want to work here? Under a partnered program of KellyConnect for Apple. iPhone 13 Pro Max: Up to $600 (vs. $570) iPhone 13 Pro: Up to $500 (vs. $470) iPhone 13: Up to Apple is closing its Northlake Mall location in Charlotte, North Carolina, after multiple shootings in the area, according to a report from Bloomberg. After you become an Apple Certified Trainer, you may deliver courses at Apple Authorized Training Center for Education locations. Apple Technical Specialist Salary & Outlook, Apple Technical Specialist Job Requirements, Apple Technical Specialist Work Environment, How to Become an Apple Technical Specialist, 17 Apple Technical Specialist Interview Questions and Answers, Managing Apple devices in an organization, including planning, configuring, and deploying updates and fixes, Performing technical support tasks for users, including answering questions about product usage, troubleshooting problems with devices, and performing basic maintenance tasks like updating computer software or replacing batteries in portable devices, Coordinating with other IT departments to ensure that new devices are properly integrated into existing networks, Installing and upgrading operating systems on computers and server hardware, Performing diagnostics testing to determine what may be causing computer problems, Repairing damaged equipment by replacing components such as hard drives and computer boards, Providing technical support for computer networks, including installing new hardware and software and configuring settings on network devices such as routers and firewalls, Maintaining records of network configurations and troubleshooting activities for future reference, Recommending new technologies that could improve efficiency or solve business problems, Serve customers by providing expert technical support and troubleshooting for a range of Apple products, Build strong relationships with customers, demonstrating empathy and patience while delivering high-quality customer service, Stay up-to-date on new Apple products and services, as well as changes to existing ones, in order to provide accurate and timely information to customers, Use a variety of tools and software to diagnose and resolve technical issues, Escalate complex or unresolved problems to senior staff or management as needed, Keep detailed records of customer interactions and case histories, Follow all company policies and procedures, Provide feedback to management on ways to improve products, services, and processes, Assist other team members with their tasks as needed, Train new hires on company policies and procedures, 2+ years customer service or technical support experience, Proven ability to troubleshoot technical issues, Excellent communication, problem-solving, and people skills, Ability to work independently and as part of a team, Flexibility to work evenings, weekends, and holidays, Associates degree or higher in computer science or related field, Apple Certification or other technical certification.
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